Management and Leadership Courses
Mastering Communications
Course Overview
The ability to communicate effectively is a key skill. Organisations depend upon people being able to get their message across clearly.
This workshop is designed to help you to establish and maintain co-operative workplace relationships. It demonstrates how we can create a more harmonious and productive environment by relating in more constructive and co-operative ways. You will explore the communication skills which lead to positive results when dealing with customers and colleagues alike.
Course Objectives
By the end of this workshop you will;
- Have defined what effective communication is
- Have identified how your inner thinking affects the way you communicate
- Understand how communication and responses can be pre-programmed and how we can change our responses so they are appropriate to the situation
- Know how to build stronger relationships with others
- Be able to state the skills required to master conversations with your team members, peers, stakeholders and customers
- Have identified the importance of acknowledging feelings and emotions in order to have great conversations
Course Content
Elements of Communication
- Defining communication
- Visual, vocal and verbal communication
- What effective communication looks like / sounds like
Understanding Emotions
- Identifying emotions in communication
- Responding to emotions
Skills of Effective Communicators
- Differing styles and flexibility
- Identifying the skills of effective communicators
- The power of quality questioning and listening
The Power of our Thinking
- How thinking influences our behaviours and the result
- Breaking a negative cycle
Building Relationships
- Understanding effective business relationships
- Building rapport
Reflection and Personal Action Planning
