Management and Leadership Courses
Managing Performance
Course Overview
All managers need to develop effective performance management skills to ensure their staff perform. This involves identifying skills, setting clear objectives, and measuring team and individual performance. Staff who understand what is expected of them are more motivated and perform more effectively, thereby delivering business results.
This 1 day workshop will take you through the performance management process, focusing on the skills necessary to ensure that you deliver through your team.
Course Objectives
By the end of this workshop you will;
- Know how to identify, encourage and enhance effective behaviour at work
- Be able to explain the performance management process and it's benefits
- Know how to set performance based objectives and monitor achievement
- Be able to plan, structure and run the performance appraisal meeting
- Have explored how to link reward to measured performance
- Have considered how to deal with difficult situations and handling different reactions
Course Content
The purpose of having a Performance Management Process
- Performance versus satisfaction
- Performance management versus performance appraisal
- Performance management cycle wheel
Setting Performance Measures
- Performance standards
- Personal objectives
- SMART objectives
Monitoring Performance
- Ways of monitoring
- The importance of regular performance reviews
- Giving feedback
- Managing satisfaction
Communication Skills
- Listening
- Asking questions
- Reflecting back
The Appraisal Meeting
- Preparation
- Running the meeting
- Do's and Don'ts of appraisals
Counselling Skills
- Dealing with appraisee reactions
- Using feedback as a way to support and coach
Maintaining Motivation
- The top motivators
- How to apply motivation into Performance Management
- Key principles of motivation
Reflection and Personal Action Planning
