Management and Leadership Courses
Interviewing Skills
Course Overview
This workshop is designed for managers and staff who conduct interviews. It will provide you with simple structures which can be followed as well as develop some of the skills necessary when conducting interviews.
Course Objectives
By the end of this workshop you will;
- Understand the importance of the interview to your organization
- Be able to identify the main types of interviews that are employed within your organisation
- Be able to detail and be able to implement an effective Interview Process
- Understand the importance and different types of questioning and listening skills
- Be able to identify and avoid bias in interviewing
- Be able to implement three main types of interviews
- Recruitment
- Performance appraisal
- Grievance/Discipline
Course Content
What is an interview?
Location and set up
Recruitment interviews
- Preparation and planning
- Conducting the interview
- Analyzing an interview
- Importance of recruitment interviews
Performance appraisal interviews
- Why hold them?
- Performance management
- Giving and receiving feedback
- A simple structure
- What can go wrong
Grievance and Disciplinary interviews
- Attitude
- Moving to assertive discipline
- 4 steps for assertive discipline
- Working with grievance procedures
Reflection and Personal Action Planning
