Management and Leadership Courses
Assertiveness at Work
Course Overview
This workshop is designed to help you communicate in a more positive and assertive manner, and shows you how to meet your personal needs without having to compromise the needs of others. It will provide you with a greater understanding of assertive behaviour and develop the appropriate skills and techniques.
Although behaving assertively may not ensure that you get the results you want – the politest requests may be declined by some people – when you communicate your needs honestly, openly and directly, you will give both yourself and the other party the opportunity to achieve the result you both desire.
Course Objectives
By the end of this workshop you will;
- Have a clear understanding of the true nature of assertiveness as distinct from aggression or submission
- Be able to demonstrate the importance of asserting your rights without infringing those of others
- Have increased your self awareness around assertive behaviour and communication
- Recognise how we communicate through our body language
- Have practised making requests and saying ‘no' without feeling guilty
- Have laid down the bedrock of assertive behaviour – your own self confidence and esteem
- Have gained genuine confidence in communicating with others at all levels
- Be able to demonstrate the power of positive self talk
Course Content
The Fundamentals
- Benefits and consequences of assertive, aggressive and submissive behaviour
- Defining assertive behaviour
- Recognising assertive, aggressive and submissive behaviours
Rights and Responsibilities
- Achieving a win win
- Saying “no”
Assertive Skills
- Communicating from an adult state
- Understanding behaviours
- Power of self talk
- Tools and techniques
Scenarios
- Putting it into practice
Reflection and Personal Action Planning
